Refunds and Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, please contact us using the details below.

  1. Returns Eligibility
      You may return a product within 7 days of delivery if:
    • The item is defective
    • The item is damaged on arrival
    • The incorrect product was delivered
    • You have changed your mind, and no longer want the product
  2. Conditions
    • Items must be returned in original packaging
    • All accessories and documentation must be included
    • Proof of purchase is required
  3. Non-Returnable Items
    • Products damaged due to misuse
    • Items not in original condition
  4. Refund Process
    • Please send an email to returns@techitup.co.za stating your reason for return, and include your original order reference. Once we have confirmed receipt, you may send the product back to our offices at:
      • 15 Castletown Road
      • Wynberg
      • Cape Town
      • Western Cape
      • South Africa
      • 7800
    • Once your return is received and inspected, please allow 5-10 days for your product to be processed. Once processed, we will contact you by email to let you know the outcome.
    5. Return Outcomes
    • Refunds will be processed with 3-5 days, and will be issued via the original payment method.
    • Exchanges - where an item has been returned for a reason other than defect or damage, an exchange will be offered. This will be processed and posted via our standard courier service.
  6. Return Costs
    • Faulty Items: Covered by Tech it Up
    • Change-of-mind Returns: Customer may be responsible for shipping